Shipping policy

SHIPPING POLICY

We know you're excited to set up your HorrorBowl™, so we work to get every order processed and on its way as quickly as possible.

ORDER PROCESSING

Orders are generally processed within [INSERT PROCESSING TIME] business days.

Processing time is separate from shipping time.

TRACKING

Once tracking becomes available, you will receive shipping confirmation with your tracking information.

Tracking updates can sometimes take 24–72 hours to appear after a shipment has been handed to the carrier.

ESTIMATED DELIVERY

Estimated delivery after processing:

[INSERT ACTUAL DELIVERY TIME]

Delivery estimates are estimates and may vary due to destination, carrier delays, holidays, weather, customs, or other circumstances outside our reasonable control.

FULFILLMENT

HorrorBowl™ works with third-party fulfillment and logistics partners.

As a result, orders may be processed or shipped from a fulfillment location different from our business location.

MULTIPLE PACKAGES

In some circumstances, items from the same order may arrive separately. Tracking information will be provided when available.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, contact us immediately at vexcrafts@outlook.com.

Once an order has been processed or shipped, we may not be able to change the delivery address.

DELAYS

Carrier delays can occasionally occur.

If your order appears significantly delayed, contact us and we'll be happy to review the available tracking information with you.

CUSTOMS & IMPORT CHARGES

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Where applicable, these charges are the responsibility of the customer unless stated otherwise at checkout.

QUESTIONS ABOUT YOUR ORDER?

Email us at:

vexcrafts@outlook.com