Refund policy

RETURN & REFUND POLICY

At HorrorBowl™, we want you to feel confident with your purchase. Every order is backed by our 30-Day Money-Back Guarantee.

30-DAY RETURN WINDOW

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must be returned in substantially the same condition in which it was received, with all included components and accessories.

To start a return, contact us at:

vexcrafts@outlook.com

Please include your order number and the reason for your return.

Do not send a return without contacting us first. Once your return is approved, we will provide the appropriate return instructions.

RETURN ADDRESS

Approved returns must be sent to:

[INSERT YOUR RETURN ADDRESS]

Items sent without prior return authorization may not be accepted.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

If your HorrorBowl™ arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at vexcrafts@outlook.com.

Include your order number and clear photos or video showing the issue so our team can review it and help make things right.

REFUNDS

Once an approved return is received and inspected, we will notify you.

Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to process and display the refund.

RETURN SHIPPING

For returns caused by a change of mind, return shipping costs are the customer's responsibility unless otherwise stated.

If an item arrives damaged, defective, or incorrect, please contact us before returning it so we can determine the appropriate solution.

NON-RETURNABLE ITEMS

Items that have been intentionally damaged, altered, misused, or returned with missing components may not qualify for a refund.

CANCELLATIONS

Contact us as soon as possible if you need to cancel or modify an order.

We cannot guarantee cancellation after an order has entered processing or fulfillment.

QUESTIONS?

We're happy to help.

Email: vexcrafts@outlook.com